Recently, IRCTC which is the official e-ticketing arm of the national transporter issued a statement saying that passengers have raised their doubts regarding the cancellation of e-tickets subsequent to the halting of passenger train services.
Cancellation
of IRCTC e-tickets: With the cancellation of passenger train services due to
the novel Coronavirus pandemic, passengers are now raising concerns over the
refunds and cancellation of e-tickets. Recently, the Indian Railway Catering
and Tourism Corporation (IRCTC) which is the official e-ticketing arm of the
national transporter, issued a statement saying that passengers have raised
their doubts regarding the cancellation of e-tickets subsequent to the halting
of passenger train services. The corporation said that for the cancelled
passenger train services, refund on e-tickets is full and automatic. Therefore,
in this case, the cancellation exercise is not required on the part of the
user.
According
to IRCTC, if a user cancels his/her e-ticket in situations of train
cancellations over Indian Railways network, there are chances that he/she may
get less refund. Hence, it is being advised to Indian Railways passengers not
to cancel e-tickets on their own for those train services, which have been cancelled
by Indian Railways.
IRCTC
further said that the train services that have been cancelled by the national
transporter can be seen on the National Train Enquiry System (NTES). The refund
amount of cancelled services will be credited automatically to the user account
that was used for booking the e-ticket. Moreover, no charges will be deducted
by Indian Railways in case of train cancellations, it added.
Due to the pandemic of COVID-19, Piyush Goyal chaired Railway
Ministry has suspended the operations of passenger train services across the
nation till 14 April 2020. At present, the national transporter is only
operating freight train services across the country. The Railway Ministry
claimed that all efforts are being taken by the national transporter to ensure
availability of essential commodities through its uninterrupted freight train
services. According to the ministry, Indian Railways staff have been deployed
at various good sheds, stations, as well as control offices and, is working
round the clock to ensure that the supply of important items does not get
affected.
You can see the Notification by the IRCTC by clicking HERE
